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The latest publication in Cushman & Wakefield’s, Where in the World series is the annual Business Process Outsourcing (BPO) and Shared Services Location Index. The index ranks outsourcing locations worldwide by assessing costs, risks and operating conditions.
At a global level, the BPO and Shared Service market continues to expand at pace, but the shifting focus of occupiers and investors continues to reflect the dynamics of the change in landscape and the pursuit of a balanced trade-off between cost and quality. While some markets have seen significant increases in cost due to wage inflation, others have repositioned their offerings competitively with new pioneering markets continuing to emerge.
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